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FAQ

Do you welcome walk-ins?

Come in and say Hi – we would love to meet you. Walk-ins are always welcome but services cannot be guaranteed.

 

To ensure a service, please book an appointment in advance or for short notice service, call the store and we will try our best to accommodate you.

How do I book an appointment?

Booking appointments can be done by calling our store at xxx-xxx-xxxx or directly through our website using the "Book Now" and "Book Appointment" links. Links will take you to our external booking site (Fresha) where you will be asked to simply click the desired service, pick a time, and input contact details.

 

All appointments will require a credit card to reserve a time slot. Don’t forget to go through the list of Add-Ons services to include colour polish or additional treatments to enhance your Forus experience.

How often should I come?

To maintain clean and healthy nails, we recommend a service every 2-3 weeks.

What service should I book?

Our Quick Fix treatment is perfect to refresh the look and feel of your nails within 30 minutes.

 

If you have not received a service in over 3 weeks or if you are a New Client, our Modern Treatment is perfect to reset your hands and feet, and get your nails feeling strong and healthy.

What are your COVID protocols?

Mask on, mask off, it is everyone's personal choice. We clean and disinfect all surfaces in between each guest.

 

If you are experiencing COVID-19 related symptoms, we kindly ask that you reschedule your appointment. All team members will be screened daily for any COVID-19 related symptoms. Team members will not be permitted to work if they are experiencing symptoms.

 

We will continue to update our COVID-19 Protocols as necessary. The health and safety of our community is our priority.

Late Arrival, Cancellation Policy, No Show

Please arrive 5-10 minutes before your appointment. We understand life happens so we allow a 10-minute grace period for your scheduled service. After that, your appointment will be cancelled and deemed as a No Show.

 

Please email or call us at least 24 hours prior to your appointment to reschedule or cancel. All cancellations within 24 hours and No Shows will be fully charged for the booked service.

 

For all other questions and concerns, please contact us – our team members will try our best to accommodate you.

Payment and Gratuity

We accept all major credit cards, debit cards and cash.

 

Gratuity is not included in our services. We aim to provide an exceptional experience during your visit. Our team members would kindly appreciate 15-20% gratuity for their service. Team members receive 100% of their gratuity. We greatly appreciate your generosity.

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